1. What is Non-Emergency Medical Transportation (NEMT)?

NEMT is a service that provides transportation for individuals who need assistance getting to and from medical appointments but do not require emergency medical care during transit.

2. Who can use your services?

Our services are available to seniors, individuals with disabilities, patients recovering from surgery, Medicaid recipients, and anyone with limited mobility who needs reliable transportation to medical appointments.

3. What types of vehicles do you use?

We use ADA-compliant vans, wheelchair-accessible vehicles, and sedans to accommodate a wide range of needs and mobility levels.

4. What services do you provide?

Doctor’s appointments
Physical therapy sessions
Dialysis treatments
Hospital discharges
Dental and vision appointments
Pharmacy pick-ups (upon request)
Long-distance medical travel

5. How do I schedule a ride?

You can schedule a ride by calling our office, booking through our website, or using our mobile app. We recommend scheduling at least 24–48 hours in advance.

6. Can I book a same-day ride?

Yes, we offer same-day transportation when availability permits. Please call as early as possible to check for open slots.

7. Do you accept insurance or Medicaid?

Yes, we work with many insurance providers and Medicaid. Please call us to verify your eligibility and coverage.

8. How much does a ride cost?

Pricing depends on the distance, vehicle type, and level of assistance required. We offer competitive rates and can provide a quote upon request.

9. Can a caregiver or family member ride along?

Absolutely. One caregiver or family member may accompany the passenger at no additional cost.

10. What safety measures do you take?

Our drivers are CPR/First Aid certified, background-checked, and trained in passenger assistance. Vehicles are sanitized daily and inspected regularly for safety.

11. How far in advance should I cancel a trip?

Please cancel at least 12 hours in advance to avoid any cancellation fees.

12. What areas do you serve?

We serve Nashville, TN area. Contact us to confirm if your location is within our coverage zone.

13. What if my appointment runs late?

We monitor appointment durations and stay flexible. Please notify us if your appointment is running longer than expected so we can adjust accordingly.